Last Updated 29th May 2023

Who we are 

We are Energy Heros, a UK-based company dedicated to finding the best energy deals for our customers. Our website address is: https://energyrateradar.co.uk. You can contact us at Contact@energyheros.co.uk or at our physical address: The Business Centre, Heronsway, Chester, CH4 9QR, UK.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt into saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with

We do not share your personal data with any third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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What personal data do we collect and why do we collect it

When you fill out our quote request form, we collect the following information:

  • Name
  • Address
  • Email address
  • Phone number
  • Homeownership status
  • Energy usage
  • Current energy supplier

We use this information to find the best energy deal for your area and to communicate this information to you in the way you request.

How long we retain your data

We store your data on a secured server protected by a firewall. You can request deletion of your data at any time and we will promptly comply with your request.

Children's Privacy

While our website is not specifically targeted towards children, we ensure that it contains no content that could be harmful or upsetting to children.

Your Rights Over Your Data

You have the right to request a copy of your data or request its deletion at any time. To exercise these rights, please reach out to us using our contact form.

Changes to the Privacy Policy

We may occasionally update this privacy policy. When we do, we will add a note to the policy indicating the date of the last update. If you want to be informed of any changes, you can request to be added to our mailing list via our contact form.